FAQs

1. How do I get in contact with you?

E-Flight operates on a completely online platform. We have a dedicated team committed to answering any queries that you have with E-Flight. For any questions that you cannot resolve on the website please email support@e-flight.co.ukand we will get back to you as soon as possible

2. How do I receive information about a recently placed order?

If you have placed an order with E-Flight recently and need some information about we will have sent an email with your order confirmation. Please note that since we begin processing your order immediately after receiving it, we are unable to make changes or cancel the order once it is placed. Once your order invoices, it has entered our dispatch process and cannot be changed or cancelled.

3. What is your privacy policy?

Please see our Terms & Conditions

4. What are your shipping charges?

Please see our Shipping Charges

5. What is your returns policy?

Please see our Terms & Conditions

6. What payment forms do you accept?

We currently only work with PayPal. PayPal is a safer, faster, more secure way to pay online – your financial details are never shared. We remember everything for you, safeguarding your bank, credit or debit card details.

7. Can I check the status of my order?

We will send you confirmation emails when we receive your order and when we ship your order. However you can login here and keep check of your order.

8. How do you send the orders?

All small orders (5kg) will be sent 1st class with Royal Mail. All other larger orders will be sent with Parcel Force and we will send you a tracking number to keep an eye on your order.